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Finance Suppport Executive

Summary Sheet: I.T. & Communications

Advertiser NameAccess GroupAdvertiser Type:Company
Classification:I.T. & CommunicationsSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>access group
Employment Type:PermanentWorkhours:Full Time

Position: Finance Suppport Executive


Finance Support Executive

(This role would be 100% remote with the expectation to come into the Stockport office twice a month)

Join the Access Family and see how we make software ideas become a reality!

Our core value of
Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through adoption of the Access Workspace platform.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
About us:

As part of the Education division, you'll join a team who believe Education is the most important thing to set people up for success in life. You'll join a team with a strong educational knowledge who are passionate about delivering the greatest possible impact to over 7,000 schools.

About you:

As an Access Support Executive you will be a trusted adviser to both internal and external stakeholders providing outstanding support and guidance on our web based Parent Portal software solution. You will have a passion for delivering a great customer experience, an eye for detail and be comfortable working with SaaS products.

Day-to-day, you will:

•Exceed customer expectations and having a passion for service excellence.
•Become an expert in the products you work with and supporting schools and academies in the use of our suite of products.
•Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, research and apply solutions.
•Provide high-level customer service via online, chat and phone.
•Promoting the online Access Customer Success Portal, helping customers get the best value out of the content provided.
•Writing, editing, and revising Knowledge Base articles.
•Provide guidance on month and year end task schools are required to perform.

As a well-rounded
Support Executive
, your Skills and Experiences likely include:

•An interest in IT and technology
•A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.
•Ability to prioritise, multi-task, and perform effectively under pressure

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
•A Competitive Salary
•Flexible WFH option during the week
•Giving Back/Charity days
•Quarterly Socials
•6 weeks Sabbaticals (after 6 years of service)
•The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

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