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Customer Services Manager

Summary Sheet: Call Center - Customer Service

Advertiser NameAshdown GroupAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>Christian Patton
Employment Type:PermanentWorkhours:Not Specified

Position: Customer Services Manager


My client is a well-established and global leading engineering firm going through continued growth and expansion.

Based in Sussex, they have a new & exciting position for a Customer Services Manager to manage the current team, with a view to expanding the team to a global remit over the next 2 years.

Coming from a strong customer services background you will have previous experience managing a service desk providing telephone & remote support to a sizable company with multiple sites - this will include ticket management & escalation, KPI & SLA management, performance reporting, team training & mentoring, and 3rd party management and stakeholder management.

Based in East Sussex my client is within commuting distance of Royal Tonbridge Wells, Uckfield, Sevenoaks, East Grinstead, Crowborough, Haywards Heath, Crawley, Horley, Horsham, Brighton, Newhaven, Eastbourne, Lewes and Hailsham.

In return for hard work and dedication my client will match your skills and experience with a salary of between ss35,000 - ss40,000.

If you are an experienced Customer Services Manager with team leading experience and you are looking for your next challenge please send me your details immediately, stating reference ASH18035CP7 in the subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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