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Customer Service Manager
Due to exciting growth an opportunity has arisen to join my Dorset based eCommerce client whom manufacture and distribute a wide range of innovative and bespoke products to residential and commercial customers across EMEA. The business are currently in the process of enhancing technology systems and business processes which will take their brand to the next level. Due to year on year growth and as part of their expansion - my client is actively seeking experienced Customer Service Manager to join their collaborative, friendly customer service team team.
As an experienced Customer Service Manager you will be responsible for Streamline procedures and constantly look for new ways to improve service. Implement strategy on how my client engages with varying customer demographics through tone of voice on the phone, via email and on social media You have experience of 1-2-1 one coaching, call listening with team members, quality control and compliance. Creation and implement training plans for the current Customer Service team and any new starters Oversea key account management for top spenders, reporting and analytics.
Work closely with the Marketing and sales teams to understand current campaigns and to ensure orders are processed efficiently and on time Work closely with Product Development Team to understand what's being produced, what's coming up and what you can and are unable to share with customers Resolving payment disputes and manage my clients online testimonial platform, delivering first class customer service and care to my clients inbound customers via phone, email, live chat and through my clients Facebook Messenger.
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