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Customer Service Executive


Summary Sheet: Call Center - Customer Service

    
Advertiser NameSpring TechnologyAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>George Manchester
Employment Type:PermanentWorkhours:Not Specified



Position: Customer Service Executive


Description:

Customer Service Executive


Spring Technology are currently working in partnership with an exciting new Fintech company to recruit a passionate Customer Service Executive with a flair for problem solving and the ability to deliver a smooth customer journey.


The Company
Our client is up and coming organisations who are already finding great success in their market. Through innovation, utilising modern technology and the leadership of an experienced senior management team our client continues to grow. As a Customer Service Executive you will play a key role in maintaining our client's reputation as a company who are easy to do business with.


The Role
As a Customer Service Executive you will be responsible for the delivery of great customer outcomes through interactions with customers and supporting the wider business. This will involve talking directly to customers online and making outbound calls, as well as managing exceptions, handling customer accounts and data.


The Responsibilities

  • Represent the brand and company when speaking with customers. Work hard to ensure the customer is satisfied with the solution you offer, in their first contact.

  • Drafting emails and letters to customers that must comply with regulation.

  • You will be expected to work with customer accounts, and financial data, attention to detail is crucial. You must be accurate and precise, with an eagerness to learn new systems and methods.

  • Dealing with customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer and the outcome.

  • Investigating fraudulent applications. A forensic approach and a curious nature with strong judgement will be required, not to mention being trustworthy and acting with integrity.

  • Identify how the tools and processes you use could be improved and changed. Challenge the way things are done.


    The Requirements

  • Excellent communication skills (written and verbal), in order to effectively communicate with customers.

  • Superb customer service skills with the ability to demonstrate warmth, empathy and understanding.

  • Able to understand customer problems and break them down in order to find solutions.

  • Strong attention to detail and experience working directly with customers account data as well as any sensitive data.

  • Experience handling customer complaints and complex customer cases, ideally over the phone or online.

  • Relevant experience in customer facing roles.


    Please note a literacy and numeracy test will be part of the selection process so excellent attention to detail and the ability to process numerical data is a necessity.


    This is a superb opportunity to join a fast growing business that is already making a name for themselves in their market! If you would be interested in exploring this opportunity further please apply now.


    Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.


    By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information





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