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Call Centre Manager

Summary Sheet: Call Center - Customer Service

Advertiser NameAshdown GroupAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>Christian Patton
Employment Type:PermanentWorkhours:Not Specified

Position: Call Centre Manager


This is an excellent opportunity for an experienced Call Centre Manager or Customer Service Manager to take an instrumental position within a leading global firm going through continued growth and expansion.

Based in Sussex, they have a new & exciting position for a Call Centre Manager to manage the current service desk team, with a view to expanding the team to a global remit over the next few years.

Coming from a strong call centre or customer service background you will have previous experience managing an internal service desk providing telephone & remote support to a sizable company with multiple global sites.

Your previous experience will include ticket management & escalation, KPI & SLA management, performance reporting, team training & mentoring, and 3rd party management and stakeholder management.

Based in the East Sussex area my client is within commuting distance of Royal Tonbridge Wells, Uckfield, Sevenoaks, East Grinstead, Crowborough, Haywards Heath, Crawley, Horley, Horsham, Brighton, Newhaven, Eastbourne, Lewes and Hailsham.

In return for hard work and dedication my client will match your skills and experience with a salary of between ss35,000 - ss40,000.

If you are an experienced Call Centre Manager or Customer Services Manager with team leading experience and you are looking for your next challenge please send me your details immediately, stating reference ASH18035CP10 in the subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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