Call Center Representative
| || || || |
|Job Type:||NA||Classification:||Call Center - Customer Service|
|Company||Gardner Family Health Network||Advertiser Type:||Company|
|Country:||United States||Location:||SAN JOSE|
|Position: Call Center Representative|
Description: SUMMARY OF JOB FUNCTION
Our Call Center Representatives are the Voice of our Gardner Family Health Network (GFHN). Under the direct supervision of the Call Center Supervisor, this position handles all aspects of patient registration, eligibility confirmation and appointment scheduling; and is the front-line representative for the health centers. ESSENTIAL JOB FUCTIONS AND RESPONSIBILITIES: 1. Answer telephone promptly and in a polite and professional manner 2. Obtain and enter accurate patient demographic and insurance information into GFHN’s Practice Management system. Ensure information is current with each call and update system as needed. 3. Send, retrieve, and properly respond to messages within the Patient Portal and act on requests accordingly, following proper protocol.