Global Service Desk Analyst |
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| Job Type: | NA | | Classification: | I.T. & Communications |
| Company | Omega solutions Inc | | Advertiser Type: | Company |
| Country: | United States | | Location: | Hillsboro, OR |
| Language: | English | | Contact Name: | |
| Job Adress: | | | Telephone: | 408-791-3563 |
| Position: Global Service Desk Analyst |
Description: 6 month
Description:
The Global Service Desk Analyst will be responsible for the effective delivery of first level IT support to internal corporate employees and contractors via web, email, and telephone. The primary objective of the Global Service Desk is to rapidly resolve user technology issues, provision IT services, and resolve 60-80% of all incoming requests. The Global Service Desk is comprised of teams in multiple locations and staffed by a mix of junior and senior support analysts.
Responsibilities:
• Provide excellent customer service and diffuse heightened end-user sensitivity
• Demonstrate strong customer focus and ability to communicate with multiple levels of the organization.
• Ability to communicate technical information to both technical and non-technical personnel.
• Resolve user issues submitted via ticketing system, phone, email, or chat
• Uses troubleshooting skills and experience to resolve many issues immediately
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