Customer Service and Technical Support Representative |
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| Job Type: | NA | | Classification: | Call Center - Customer Service |
| Company | CONVERGYS | | Advertiser Type: | Company |
| Country: | Philippines | | Location: | Laguna |
| Language: | English | | Contact Name: | |
| Job Adress: | • At least 18 years old | | Telephone: | 09486391962 |
| Position: Customer Service and Technical Support Representative |
Description: Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyz
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