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| Job Type: | NA | | Classification: | Healthcare & Medical |
| Company | Mallinckrodt Pharmaceuticals | | Advertiser Type: | Company |
| Country: | United States | | Location: | St. Louis |
| Language: | English | | Contact Name: | |
| Job Adress: | | | Telephone: | |
| Position: Customer Service Rep |
Description: This position requires the candidate to be fluent in English both written and verbal. The Customer Service Rep III is responsible for providing the highest level of customer service excellence to customers while operating within Mallinckrodt’s company guidelines. He/she will be primarily responsible for managing all aspects of the order entry and management process for customers of Mallinckrodt Pharmaceuticals. The individual will be responsible for ensuring that the needs of all customers are met in a timely and professional manner.
ESSENTIAL FUNCTIONS:
Corrects electronic order errors and investigates root causes.
Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates; checks stock and expediting information.
Enters and maintains database records of customer profiles and prepares and maintains status reports.
Processes and adjusts database for returned goods by entering orders, credits, etc. Wi
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