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| Job Type: | NA | | Classification: | Call Center - Customer Service |
| Company | Adecco Inc. | | Advertiser Type: | Company |
| Country: | United States | | Location: | Baltimore |
| Language: | English | | Contact Name: | |
| Job Adress: | | | Telephone: | 6315332597 |
Description: Responsibilities for Bilingual Customer Service Call Center Representative include but are not limited to the following:
- Confer with customers by telephone in French to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing a
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